Devices

Kiosks, desks, and displays have different roles in managing a queue. You pair every device with a location and use the device type’s supported queue assignment: kiosks require one queue, desks serve one to five queues, and displays require one queue and can show up to five assigned queues.

Device types

Kiosk

A kiosk is a tablet at the venue entrance. Customers use it to join a queue. You can run the kiosk in the Jonot Android app, the desktop app for macOS, Windows, and Linux, or a browser. The Android and desktop apps can connect to an ESC/POS receipt printer and print tickets. A kiosk serves one assigned queue.

Surface: dedicated kiosk app (Android or desktop), or https://kiosk.jonot.io

Display

A display is a TV or monitor in the waiting area. It shows the current calls and their desks, the number of waiting customers, the next ticket numbers, and recent calls. It plays an audio announcement when staff call a new number. The screen updates in real time.

Surface: https://display.jonot.io

Desk

A desk is the staff interface for calling customers, completing service, and handling skipped tickets and no-shows. It can run in the Jonot Android app, the desktop app for macOS, Windows, and Linux, or a browser. A desk is paired with an initial queue and can serve one to five queues in its location. Staff can change the assignment in the desk’s Settings. One assigned queue uses the normal desk view; two to five assigned queues open the multi-queue view. Staff do not need individual Jonot accounts because the desk session provides access.

Surface: dedicated desk app (Android or desktop), or https://desk.jonot.io

Host

A host is the Jonot Host app on a back-office computer. It keeps a location’s queues running during internet outages and syncs when the connection returns. A host serves every queue in its location, so you do not assign it a queue. In the device list, a host shows the Host chip.

Download and install the app from Install Jonot.

Pairing model

Kiosks, displays, and desks use the same pairing process:

1. Open the pairing screen on the device. Kiosks and desks usually use the Jonot device app on the tablet. Browser setups can open https://kiosk.jonot.io/pair/ or https://desk.jonot.io/pair/ instead. Displays use https://display.jonot.io/pair/. The device shows a 7-character pairing code, such as K7M-4PQ. The code is valid for 10 minutes.
2. An org-manager or location-manager opens the location in admin, goes to the Devices tab, clicks Pair device, and enters the code shown on the device screen.
3. After you enter the code, the device opens its main screen. A new Android or desktop kiosk opens printer setup first if it has no configured printer.

The pairing screen counts down the time left on the code and requests a new code automatically when the code expires. A refresh button on the screen requests a new code sooner. Enter the code that is currently on the screen.

A host pairs from the Jonot Host app. In admin, enter the code the app shows and leave the queue blank. The app counts down the code; when it expires, click Generate new code in the app.

Device access

Pairing gives the device access until you revoke it in admin or the access expires. The device entry in admin shows:

• Device type chip: Kiosk, Display, Desk, or Host. A type that the admin app does not recognise shows Unknown type.
• Platform chip: Browser, Android app, Desktop app, or Unknown. The device reports its platform, so treat it as a hint.
• Location assignment
• Queue assignment: one queue for a kiosk; one to five queues for a desk; one to five queues for a display.
• Optional desk link (display — see below)
• Optional display name (e.g. “Desk 1”, “Kiosk A”)
• Last-seen timestamp
• Online/offline status
• Sound status (displays only): Working, Not activated, Not playing, or Unknown, with a hint such as Tap this device's screen once to allow sound. A display that cannot play sound also shows a muted-speaker icon next to its name. See Display sound status.

Expand a device row to see more details. The drawer shows the App version and the Browser details (reported by device), both as reported by the device. It shows Not reported for anything the device has not reported.

Use the device-type buttons above the list to choose between All, Kiosk, Display, Desk, and Host.

To remove access, go to admin → location → Devices, find the device, and click Revoke. The device loses access when it next connects.

Display assignment

A display has two separate assignments: the queues it shows and, optionally, the desk it follows.

Queue assignment controls the board layout:

• Single queue — one queue assigned; the display uses a single-queue layout with the current call most prominent.
• Multi-queue board — 2–5 queues assigned; the display shows them side by side, each column independently live.

Desk linking is optional. Its filtering applies to the single-queue layout; the multi-queue board shows its assigned queues without linked-desk filtering:

• Linked to a desk — select a desk in admin. In the single-queue layout, while that desk is online, the display shows only the tickets it calls from the assigned queue, one at a time. Use this when each desk has its own screen.
• Unlinked — leave the desk selection empty. The display follows its queue assignment as described above.

In the single-queue layout, if a display is linked to a desk and that desk goes offline for more than 2 minutes, the display automatically falls back to location view for its assigned queue. It returns to desk-linked mode when the desk reconnects.

See Pair a Display for the operator-facing walkthrough and Customise the Display for board-layout details.

Offline behaviour

In the Devices list, admin marks a connected device Online. After the device has been disconnected for a set time, the status shows how long ago it was last connected. Devices reconnect automatically when the network returns.

Desk credential

Pairing gives the desk access without a personal user account. Any staff member who uses the device can access the desk without signing in. To remove access, revoke the device in admin. Pair only devices that authorised staff can use.